Cancellation Policy for Bazonia

Effective Date: 2023

At Bazonia, we understand that circumstances can change, and occasionally, you may need to cancel an order or a service. We aim to provide a clear and fair cancellation policy to ensure a smooth experience for our customers. Please take a moment to review our cancellation policy below:

Order Cancellation:

1.1. Cancellation Period: Customers can cancel their order within one hours from the time of purchase. After this period, cancellations may not be possible, depending on the order's processing status.

1.2. How to Cancel: To cancel an order, customers can log in to their account, go to the "Order History" section, and select the specific order they wish to cancel. Follow the on-screen instructions to complete the cancellation process.

1.3. Refund: If the order is successfully canceled within the specified time frame, a full refund will be initiated to the original payment method within three business days. Please note that the refund process may take longer due to processing times of financial institutions.

1.4. Order Status: If the order has already been shipped or is in the process of being shipped, it may not be possible to cancel it. In such cases, customers are encouraged to return the product according to our return policy.

Service Cancellation:

2.1. Cancellation Period: Customers can cancel a service subscription at any time. Please note that service fees are non-refundable, but the service will continue until the end of the current billing period.

2.2. How to Cancel: To cancel a service subscription, customers can log in to their account, navigate to the "Subscription" section, and select the specific service they wish to cancel. Follow the on-screen instructions to complete the cancellation process.

Exceptions:

3.1. Some products or services may have unique cancellation policies that supersede the general policy. These exceptions will be clearly communicated during the purchase process.

Contact Us:

4.1. If you encounter any issues or have questions regarding the cancellation process, please contact our customer support team at Customerservice@bazonia.com.

Changes to the Cancellation Policy:

5.1. Bazonia reserves the right to update and modify this cancellation policy at any time. Customers will be notified of any significant changes via email or through a notice on our website.

By making a purchase or subscribing to a service on Bazonia, you acknowledge and agree to abide by this cancellation policy. We aim to provide the best possible customer experience and appreciate your understanding and cooperation.

Thank you for choosing Bazonia.